In the following Terms and Conditions “The Client” means each group member, individual or their respective parents, and “we, our, us, ourselves, BGS” means Board Games Surfing Limited and any associated staff.
- Making a booking
A booking will be confirmed upon receipt of a deposit or other specific arrangement.
Full payment is required at the time of booking. Payment can be made in the form of cash, cheque (by prior arrangement) or credit/debit card (over the telephone). Any payment made electronically or by telephone confirms acceptance of BGS’s terms & conditions.
- Cancellations by you
In the event that The Client cancels the Activity session or fails to attend / members of their party (after final confirmed numbers) fail to attend, the session on the Session Date, for any reason including unforeseen illness or infirmity, Board Games Surfing will suffer losses. As such, The Client agrees that in the event of cancellation by the customer or members of their party fail to attend, the following shall be forfeited by The Client and paid to Board Games Surfing as liquidated damages and not as a penalty.
- Full payment is subject to the following refund terms:
• within 24 hours of making the booking – full refund
• Over 24 hours from booking- Zero refund
We advise clients to take out appropriate insurance that covers cancellation, personal injury and property.
No-shows will be charged the full price.
Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.
- Full payment is subject to the following refund terms:
- Changes by us
We reserve the right to make changes at any time to the session and services we provide which become necessary due to circumstances beyond our control. For example: if the sea is flat with insufficient waves surfing, the session will be replaced by stand up paddle boarding, if the sea is too rough to safely go ahead with paddle boarding, the session will be replaced by surfing.
- Cancellation by us
In the event of cancellation by us, we will firstly offer an alternative package or date and if unacceptable to the client, we will refund full payment.
- Price Changes
The tariffs printed on this website/form are valid at the time of publication. Board Games Surfing Ltd reserves the right to increase or reduce any of these prices any time after publication. Any changes will be made clear at the time of booking.
Most activities take place regardless of the weather conditions. However we reserve the right to alter the session’s content and use different venues. In the event of us being unable to deliver a session we will provide the client with an alternative date or a credit note to the full value of the cancelled services.
- Gift Vouchers
Gift vouchers are to be paid for in full at time of purchase. Gift vouchers expire one year from the date of purchase. Gift vouchers can not be redeemed for cash value. Terms & Conditions
- Insurance & Liability
Board Games Surfing Ltd has a comprehensive public liability policy with an Indemnity/ Benefit limit of £5 million. We are happy to provide a copy of our certificate should you need one.
Bookings with Board Games Surfing Ltd DO NOT include travel or personal injury insurance. Please ask your insurer for details of the necessary cover for taking part in Surfing & Stand Up Paddle Boarding. Board Games Surfing Ltd operates under English law.
- Client Safety
The Client will at all times during the course, in the interest of safety promptly comply with all reasonable instructions or advice given to him by us. If the client fails to comply with such instructions or advice, we reserve the right to exclude the client from the session and do not accept any responsibility for any liability, loss expenses or damages arising because of the client’s failure to comply. Any monies paid by the client are not returnable.
- Nuisance and Abusive Clients
We reserve the right to exclude a client from a session if we believe the client to be causing a nuisance or to be abusive to the staff and other clients on the activity. We do not accept any responsibility for any liability, loss expenses or damages arising from the nuisance or abusive behaviour of the client. Any monies paid by the client are not returnable.
- Alcohol & Drugs
Alcohol must not be consumed before the commencement of activities, during activities or during any breaks in the day’s activities. We reserve the right to exclude the client from any services provided by ourselves if we feel the client is unfit to participate in the service on offer.
- Client Fitness
All clients must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking prior to commencement of the activity by completing a medical declaration. It is the responsibility of the participant with a medical condition to check with his or her GP to find out if the activities they will be participating in are within the customer’s physical and/or mental parameters. If the participant is unsure if they are sufficiently well, fit or able for the activity, they are to contact us prior to the day of the activity. If the client, in our opinion, on the day of the activity, is not considered to be sufficiently well, fit or able for the session in the interest of safety we reserve the right to exclude the Client from the session at any time, either before or during the session, in which case it is agreed there shall be no liability to us for any damages, loss or expense and any monies paid by the Client are not refundable.
- Client Belongings
We do not accept any responsibility of any kind for the client’s property of any description, including monies, luggage, baggage and vehicle. Property must in all circumstances be the sole responsibility of the client. Board Games Surfing Ltd take no responsibility for client’s keys stored in BGS vehicles while on activity, such items are left at the client’s risk.
- Board Games Surfing Ltd Equipment
Client’s will have the use of Board Games Surfing Ltd equipment during their sessions. Whereas Board Games Surfing Ltd takes all reasonable measures to ensure the safety and good condition of that equipment, clients are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.
- Supervision of minors
We will be responsible for activity instruction only. Party leaders who accompany a group of minors will be responsible for the discipline and adequate supervision of all group members outside of activity instruction time.